Help Center
Help Center & Frequently Asked Questions
Support Topics & Resources
Explore our core help categories to quickly find guidance on licensing, MT5 installation, server configuration, and trading account.
Licensing & Activation
Learn how to purchase passes, register your MT5 Account ID, and get instant server verification via Telegram.
Installation & Setup
Step-by-step instructions on placing the .ex5 file into MetaTrader 5 and configuring your terminal settings.
Technical Support
Troubleshoot WebRequest connections, algorithmic trading permissions, and chat with our team.
Platform Instructions & Setup Guide
Follow our core operational guides to ensure seamless installation, server connection, and licensing configuration on MetaTrader 5.
License Activation Guide
To activate your pass, contact our support team directly on Telegram. Submit your payment confirmation (via KHQR or USDT) alongside your exact MetaTrader 5 Account Number for instant server validation and using.
MetaTrader 5 Installation
Step-by-Step Workflow:
- Locate WiseTrust Trading Manager under Expert Advisors in your Navigator pane, and drag it directly onto your preferred gold or forex chart.
- Download the compiled
WiseTrustTM.ex5utility file from our download portal.
- Open your MetaTrader 5 desktop terminal, navigate to File > Open Data Folder.
- Inside the folder directory, go to MQL5 > Experts and paste the downloaded file there.
- Restart your MT5 terminal to refresh the Navigator window.
Server WebRequest Setup
Authorization Steps:
- Click the
+button and add[https://wisetrust.pro](https://wisetrust.pro)to the whitelist to authorize real-time licensing communication with our secure server.
- Open your MT5 terminal and go to Tools > Options from the top menu.
- Select the Experts tab.
- Check the box labeled “Allow WebRequest for listed URL”.
Algorithmic Trading Permissions
Execution Setup:
When attaching the utility to your chart, ensure that “Allow Algorithmic Trading” is checked in the pop-up settings window so the tool can safely manage your chart data and trade execution seamlessly.
Account Binding & Switching Policy
Strict Guidelines:
Please note that once a license pass is bound to an MT5 Account ID, switching or transferring the license to a different account number is strictly not possible. Ensure you double-check and submit the correct MT5 account details during your initial registration to avoid activation errors.
Support, Troubleshooting & Refund Policy
Assistance & Resolution:
- If you encounter connection issues, verify that your WebRequest URL is typed correctly without typos and that your active chart matches your Telegram-bound MT5 account number.
Contact & Refund Guidelines:
- For persistent troubleshooting or questions regarding our policy, reach out to our support desk instantly via Telegram. Due to the digital nature of our utility licenses and instant server binding, all sales and pass purchases are final and non-refundable once activated.
Best for XAUUSD Traders
Everything you need to execute, analyze, and scale your XAUUSD trading strategy on MT5
Scalping
Execute high-precision entries with automated lot calculation and dynamic stop-loss rules.
Multi-Timeframe
Auto-detect institutional key levels, supply/demand zones, and daily market volatility.
Trading & Strategy
Managed strategies are subject to market conditions and risk parameters.
Frequently asked questions
Which brokers and trading platforms are supported?
WiseTrust Trading Manager is built natively for MetaTrader 5 (MT5). It is compatible with any MT5 broker, personal live account, prop firm evaluation/funded account, or demo account, as long as the broker or prop firm allows custom utilities/EAs on their MT5 server and does not restrict automated tools or DLL permissions.
How do I purchase a license for WiseTrust Trading Manager?
Simply click the “Get Started” or “Chat On Telegram” button under your chosen plan. You will be directed to our official Telegram support team, where you can share your MT5 account number and complete your KHQR or USDT payment. Once verified, your license is activated on our end and WiseTrust Trading Manager works on your MT5 platform immediately.
What payment methods do you accept, and how quickly do I get access?
We accept KHQR (Instant Bakong / Cambodian Bank Transfer) and USDT (TRC-20 / BEP-20 Crypto). As soon as your payment is confirmed and verified, your license is authorized and our indicator works on your MT5 trading platform immediately.
Can I upgrade or change my plan later?
Yes! You can upgrade from a monthly pass to a quarterly pass or Multi-Account Pro plan at any time through our support team on Telegram.
Can I change or transfer my registered MT5 account number after setup?
No. Once your MT5 account number is registered and configured on our servers, it is permanently locked to that specific account and cannot be changed or transferred to another account number. Please make sure you provide the correct MT5 account number during setup.
What is your refund policy?
We offer a 1-Day Technical Guarantee. A refund is eligible only if the utility fails to function or is restricted on your MT5 broker platform, and our team is unable to resolve the issue within 24 hours of setup. If you experience technical issues, please contact us immediately on Telegram.
Ready to Activate Your License?
Download WiseTrustTM.Zip and contact our team on Telegram for instant MT5 server activation.